Important
TropiqGO collects only the information needed to support accounts, bookings, payments, safety, and marketplace operations.
01
Information we collect
TropiqGO may collect account details, booking details, messages, payment records, proof uploads, device information, and acceptance records for terms and policies.
- Account name, email, phone, and role
- Profile photo and optional About me introduction
- Booking dates, selected motorcycle, shop, notes, and status
- Payment method, amount, status, and proof records
- Terms acceptance version, timestamp, IP address, user agent, and acceptance method
02
How information is used
Information is used to create and manage bookings, prevent double booking, confirm payment proof, support disputes, communicate with rental shops, and protect customers and partners.
- Show booking details to the customer and selected rental shop
- Hold motorcycle availability during checkout
- Review payment proof and booking requests
- Keep records of customer consent and important booking actions
03
Access and safety
Access to booking and payment information is limited by role. Customers can access their own bookings, rental shops can access bookings for their business, and platform staff may review records for support or safety.
- Avoid sending unnecessary sensitive documents in messages
- Bring physical valid ID when the shop asks to inspect it at pickup
- Report suspicious payment or document requests to support
- Payment proof and consent records are kept with the booking history
04
Optional storefront analytics
With permission, TropiqGO uses first-party cookies and pseudonymous events to measure whether shared rental-shop storefront links lead to booking requests. Declining analytics does not limit browsing or booking.
- Storefront attribution uses a seven-day last-storefront-touch window
- Rental owners do not receive visitor identities or competitor-booking details
- Super Admin reporting shows aggregate storefront performance only
- Raw pseudonymous referral events are deleted after 12 months
05
Profile visibility and sharing
Profile information is not presented as a public social profile. Contact details remain private from general marketplace visitors, while information needed to manage a rental may be available to the relevant rental shop and authorized TropiqGO staff.
- Email is displayed as read-only in the customer profile
- Phone and email are not published on marketplace browsing pages
- Profile photo and introduction are shared only where relevant to the account or booking
- Private uploads use access controls rather than public file links
06
Retention, correction, and deletion
TropiqGO keeps information for as long as needed to operate bookings, maintain transaction and consent records, resolve disputes, meet legal obligations, and protect the marketplace.
- Customers can update supported profile details from their account
- Some booking, payment, and consent records may need to be retained
- Profile-photo replacement removes the previous stored photo when cleanup succeeds
- Contact support to request access, correction, or deletion review
Questions about this policy?
Contact TropiqGO for platform questions. Use the booking conversation for rental-shop-specific concerns.