Important
Submitting a cancellation request does not automatically cancel a booking or guarantee a refund. Check the booking status and wait for the recorded outcome before making replacement plans.
01
Before shop approval
A customer may request cancellation while a booking is still pending. The final status and payment handling depend on whether payment was submitted and whether the rental shop has already acted on the request.
- Use the cancellation action inside the booking when available
- A pending cancellation request remains subject to review
- Declined or cancelled bookings release reserved availability
- Keep payment proof and messages attached to the booking
02
After approval
After approval, the rental shop reviews the timing, payment status, reserved vehicle, and reason for cancellation. Any refund or retained amount must follow the terms shown for that booking and the recorded review outcome.
- Submit the request as early as possible
- Keep the reason and supporting details in the booking record
- Do not assume a refund until it is confirmed
- Processing or third-party payment fees may be non-refundable when disclosed
03
Weather and emergencies
For weather disruptions or emergencies, customers and rental shops should coordinate directly in the booking conversation and keep all updates documented.
- Use booking messages for updates
- Ask the shop about rescheduling
- Keep payment proof and records
- Contact TropiqGO support if needed
04
No-shows and late cancellation
A booking may be marked as a no-show when the customer does not arrive, does not communicate within the agreed pickup window, or cannot meet required pickup conditions.
- Tell the shop immediately if arrival is delayed
- A no-show may affect refund eligibility
- The shop should record the outcome in TropiqGO
- Contact support if the recorded status is incorrect
Questions about this policy?
Contact TropiqGO for platform questions. Use the booking conversation for rental-shop-specific concerns.